Expert: Corey Lance
Expertise: Home Restoration

CEO of CSL Construction

With over four decades of experience in the renovation industry, Premier Kitchen and Bath specializes in kitchen and bathroom remodels with tub-to-shower renovations being very popular.

Q: When I am dealing with an insurance claim situation, why do I need to sign an agreement with your company before you give an estimate for repairs? 

A: Handling an insurance claim isn’t something most people do every day, that’s why having the right team on your side is crucial. We understand the complexities of working with insurance companies and can guide you through the claim process. We require a signed agreement because creating a thorough, accurate estimate takes time, expertise, and resources. Our estimates detail the work needed to restore your property the right way. Our agreement ensures we can advocate for you, follow up on the claim, and even assist with your mortgage company if needed. It confirms that we are your contractor for the job, allowing us to move forward efficiently and fight for the repairs you deserve. Our goal is to make this process as smooth as possible while ensuring your home is restored the right way the first time. 

Q: What is the process when a home has sustained water damage?

A: Water damage restoration happens in two main steps. First is “mitigation,” which is time-sensitive and considered an emergency to prevent further damage. Quick action is crucial to avoid mold and bigger issues. We remove unsalvageable materials like drywall and flooring, then completely dry out the structure. The next step is “reconstruction,” where we restore everything, including flooring, drywall, cabinetry—bringing your home back to “pre-loss condition,” as if nothing ever happened. The timeline for this phase depends on the insurance company, but we work to get things done as quickly as possible. We handle both steps, ensuring your home is properly restored without shortcuts.

Q: What if the insurance carrier denies the claim?

A: We deal with insurance companies daily and know how to advocate for you. We work for homeowners and know the right steps to take when issues arise. I’ve even testified as an expert witness in multiple trials on behalf of homeowners dealing with a claim. If your claim is denied, we can help request a re-inspection with a senior adjuster. We can recommend asking your insurance company for written documentation explaining the denial based on your coverage. This ensures clarity and helps us guide you through the next steps. Our commitment to homeowners and quality work are why we have 5-star Google reviews.