Expert: Business Techs Team

Dedicated team leaders help make Business Techs, Inc. Central Florida’s trusted equipment service provider.

Your business depends on all office equipment running smoothly and efficiently. From printers to copiers and scanners, Business Techs, Inc. has been the leading equipment service provider in Central Florida since 1991. 

Whether you lease or purchase equipment, when problems arise, you need reliable service and you need it fast. With a guaranteed response time of 4 hours, Business Tech’s average response time is just 1.5 hours. Owner Beau Franklin has assembled an expert team that goes above and beyond to exceed customer expectations. Business Techs Inc. is proud to feature five of their stand-out leaders, who help make the company the best local provider for office equipment service.

Adam Thomas  / Technician / 8.5 years

Adam started as a dispatcher and has grown with the company to become not only a quality technician but a natural leader. “This is the first job I stayed with long-term because I really love the company,” he says. “I love who I work with and the comradery; it’s just a great place to work.” He enjoys being out in the community and tries to keep a positive attitude because when a piece of equipment breaks down it can be stressful. “I try to ease the situation so when I leave it’s a lot better than when I got there.” He also goes the extra mile and stayed on-site to help with 350 payroll checks right before Hurricane Milton. “If it helps just to ease their stress and I don’t mind because it’s what we do.” Adam lives in Fruitland Park and when he isn’t solving local printer issues, he travels to state parks with his wife and three young boys. 

Jacob Franklin / Service Technician / 6.5 years

Service tech Jacob worked at Business Techs Inc. during his high school summers and came aboard full-time in 2019. Since then, he has been focused on the service side of things, fixing equipment for all types of businesses. 

Trained in Atlanta and Sharp Gold certified, Jacob not only has the expertise but the experience to know that adding the monthly contract is crucial to keeping the machines in the best condition. “Parts and labor can get expensive if you aren’t covered and because we care, that’s what makes us different,” he says. “Our customer service is what we are known for.”Jacob lives in Leesburg and when he isn’t servicing wide format printers, he is hanging out with his 1-year-old daughter Aurora Kate. 

Leah Lee / Service Dispatcher / 3 years

A transplant from Daytona Beach, Leah’s official title is “service dispatcher” but her strength is the ability to jump in where needed. She is the friendly voice on the other end of the line who is there to help. Her bubbly personality is often a lifeline to frustrated customers when they can’t figure out what to do with their equipment. “I like being in a position where I can be helpful,” she says. “People will call me with a machine down and I will do whatever it takes to get somebody there quickly.” 

She adds that there are times where people are stressed and it’s as easy as a toner change and she is happy she can help.“When they hang up I know I have made their day.” Leah lives in Fruitland Park and when she isn’t on the phone or dispatching, she loves to find bargains or browse the local farmer’s markets with her 2-year-old daughter Ivory. 

Angie Boliek / Account Manager  &  Systems Support / 20 years 

For the past two decades, Angie Boliek has used her skill sets to handle sales, installation, tech support and customer service. Her ability to troubleshoot and fix many problems remotely is vital.

“Having worked in a large corporate office before, it’s really been a blessing to be part of a small, locally owned business. We develop relationships with our customers, and the business feels more personal,” says Angie. “When customers call, they know someone local is answering the phone. They know they can rely on us and that we’ll be there the same day to handle their issues. Other tech companies aren’t from the area, so customers can wait days for service.”

A Volusia County native, Angie and her husband Chad have four children, aged 9 to 27. “When we’re not working, you’ll find us doing football and baseball with our younger kids,” says Angie.  

Jennifer Raysin / Office Manager  / 17 years

When someone calls Business Techs, Jennifer is often their first point of contact. In addition to communicating with customers on a daily basis, she handles all billing and accounts. She values being a key part of the family-oriented business that puts customers first.

“Some issues can be fixed remotely, but we also have service technicians working in the field to replace parts or make repairs. When a customer needs service on their machine, we plan to be there within a 4-hour response time, so they’re back up and running in a timely manner,” says Jennifer, noting that repeat customers are a big part of their business.

Customers can either buy or lease equipment, but leasing is common because this allows them to have the most updated technology.

Originally from Maine, Jennifer has lived in Central Florida since childhood. She and her husband Michael call Fruitland Park home.